This employee's act of kindness holds a powerful HR lesson

Your employees are your brand ambassadors

This employee's act of kindness holds a powerful HR lesson

People are the heart and soul of any organization. Your employees are your brand ambassadors, your walking adverts for how well you manage and appreciate them inside your business.

A recent Facebook post highlighted how simple acts of kindness from employees have the ability to enhance an organization’s brand.

A worker from a Waffle House in La Marque, Texas, was spotted helping an elderly customer cut up his food, after she saw him struggling with his oxygen tank.

Evoni Williams was pictured by Waffle House customer Laura Wolf, who uploaded the touching scene to Facebook.

“I don't know her name, but I heard this elderly man tell her his hands don't work too good,” read the Facebook post.

“He was also on oxygen and struggling to breathe. Without hesitation, she took his plate and began cutting up his ham. This may seem small but to him, I'm sure it was huge. I'm thankful to have seen this act of kindness and caring at the start of my day while everything in this world seems so negative. If we could all be like this waitress and take time to offer a helping hand [sic].”

The post has since been shared over 44,000 times, garnering thousands of comments praising the helpful employee.

Speaking to Chron, Williams said: “I didn't know the photo was taken until a couple hours later. When I saw it, it's just something I would do for anybody.”

The Mayor of La Marque has also praised Williams, adding that he’s proud of her and would like to help the employee follow her dreams of attending college.

Understanding what motivates your staff to be more helpful at work is essential – but so if knowing what makes them anxious. Find out why your employees are missing out on sleep here.


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