The growing desire for flexibility is pushing old-fashioned punctuality out the door – so does it really matter if your employees are a little late every day? Here, HR pros weigh in.
“What you want from your employees is commitment, not compliance,” says HRD Bob Lane. “I think a far more enlightened approach is to create a culture and environment where people want to be there.”
Lane is the director of people care and communications at Solvera Solutions – he says employers shouldn’t strive for a “clock-watching environment” that’s designed solely to get people there, but should focus on creating an environment that gets people engaged while they are there.
“Go for full engagement first and be as flexible as you can in meeting people’s unique needs,” he advised.
However, flagrant tardiness can have a serious impact on productivity if it’s taken too far. According to a study by tiptopjob.com, 20 per cent of employees admit to being late for work every single day. That means if one employee is just five minutes late every day, 20 hours of productivity is lost across the full year.
A further 14 per cent said they were late approximately once a week and 21 per cent said they were late one a month.
HR manager Ilka Bene used to work in the transportation industry – she says being late can be a much bigger deal depending on the specific workplace.
“If an employee is a few minutes late then the job may actually leave without them, or the company could incue overtime costs due to the delay, so it'd be a very big deal,” explained Bene.
Now, Bene heads up the HR department at financial institution, Island Savings. ”Within our non-member facing functions, we’ve got the opportunity to be a lot more flexible,” she says – but that doesn’t mean it’s okay to be late.
Bene says leaders will try to set up schedules that work for employees and their families but the deal is; you have to stick to that schedule so the team know what to expect.
“We have a commitment to provide excellent member service and one of the ways we that is through team work,” said Bene. “If someone is a few minutes late it really does impact the rest of the team.”
What’s your policy on punctuality? Let us know, below.
More like this:
What would you change about the HR industry?
Conflict management: what you should know
Encouraging the elusive work-life balance – are we all talk?