How to increase your credibility

The VP of HR at a global talent-management firm says there’s one thing all professionals can do to improve their corporate standing.

How to increase your credibility
HR may have finally earned its spot at the table after years of being undervalued but that doesn’t mean everyone die-hardly believes in what we do – not to fret – according to the VP of HR for a global talent management company, there’s one thing all industry professionals can do to win people over.

The “nitty-gritty”

Dominique Jones is the VP of HR for global talent management firm Halogen Software – she says getting into the “nitty-gritty” of the business will not only improve your own understanding but it’ll build company-wide connections too.

“Even if it’s just going to sit with someone for an hour, having a conversation with them and trying to understand what it is they do – I fully endorse that,” says Jones.

“Go and listen to a few phone calls on the help desk, see what the customers are saying and see what it’s like for the employee,” she suggests. “Go to a project meeting, shadow someone for an hour or two – whatever you can afford from a time perspective,” she continues.

“That in itself helps you build connections across the organization and helps you understand the context within which everything else is going to happen,” she explains. “It just builds your credibility.”

Doing the job

Jones has worked across a number of different industries and she insists her success is largely down to learning every aspect of the business – no matter how boring it might be.

“One of the things that has been key to my success is going back to this aspect of understanding and learning the business,” she told HRM, “because it really helps you establish your credibility really quickly.”

“I stacked shelves with the midnight shift when I worked in retail – and it was painful – because I wanted to understand what it’s really like,” she revealed. “I had to take phone calls from unhappy customers when I worked in a call-centre environment – and that was painful too – but it really gives you an appreciation of what it’s like to be that person on the end of the phone for eight hours a day.”

A different perspective

Jones even recommends entering into a different role on a more permanent basis should the opportunity present itself – she herself spent two and a half years in a regional sales management role while at her last company.

“That was one of the pivotal roles for me, from a career point of view,” she told HRM. “It allowed me to grow my understanding of the business as a whole and understand the challenges people are facing.”

More like this:

Snoop Dogg under fire for “creepy” workplace comments

Disfigured applicants face tougher challenge 

Communications Department executives slammed – for lack of communication

Recent articles & video

Judge makes quick 'just cause’ decision because of undocumented discipline

Ottawa debuts Canadian Business Disability Network

Comorbidities affect workers’ recovery from back pain: report

Culture shift: TransAlta’s award-winning rewards and recognition strategy

Most Read Articles

Are days off for Christmas 'racist'? And other religious accommodation questions answered

Stay-or-pay clauses in Canada? Experts weigh in on the U.S. trend of charging employees who quit

Judge makes quick 'just cause’ decision because of undocumented discipline