Upskilling: How Maybank is gearing up for post-COVID future

A new initiative aims to prepare bank employees for the Industry 4.0 era

Upskilling: How Maybank is gearing up for post-COVID future

One of Malaysia’s top banks is leading a new training programme designed to prepare employees for a highly digitalised post-COVID work environment.

Maybank is introducing the initiative across its home country in a bid to upskill non-clerical employees and transform them into “Workplace Enablers” – or advocates of better banking.

Workplace Enablers will focus on delivering frontline services and administrative support, from interacting with clients and customers, to assisting with workplace health and safety inspections, the company said.

Read more: Microsoft leads upskilling of public sector workers

Creating this new role within Maybank’s ecosystem is part of its efforts to “redesign its workplaces” and evolve in an environment disrupted by digitalisation and the ongoing pandemic, according to its HR leader.

“Through this programme, we are not just looking to retrain our non-clerical personnel, but also to upscale the value of their jobs so that they are motivated to deliver stronger experiences and services in the workplace of the future,” said Datuk Nora Manaf, Maybank’s group CHRO.

“We hope it will help them be ready and equipped with the required skills to brave changes especially during one of the most challenging periods in our lifetime – which has spurred global economic uncertainty and severely impacted job markets.”

Read more: Industry 4.0: Shell on digital upskilling, green initiatives

Contributing to national recovery

The bank is investing about half a million ringgit into the programme, and more than 360 non-clerical employees stand to benefit from the upskilling.

Training will run for eight months to give participants practical hands-on experience along with a deeper knowledge of various aspects of the business. Different phases will provide opportunities for continuous engagement, online learning and advisory, and peer learning.

The company believes the new skills developed by Workplace Enablers will allow them to elevate their career, take on greater responsibilities, and embrace roles in the company that are designed for the Industry 4.0 era.

“Ultimately, our intention is to help them continue upskilling themselves through our other FutureReady programmes and be eligible to take on even higher job responsibilities, thereby growing professionally and contributing more effectively to the country’s overall economic progress,” the CHRO said.

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