How can leaders develop qualities like compassion and confidence?
Soft skills can distinguish between a good and great leader. This applies to both HR and business leaders. Any individual can hold a title and have a team of staffers, but you’ll only be as effective as your ability to communicate, be compassionate or manage uncertainty. Soft skills are defined by Oxford as personal attributes that enable an individual to interact effectively and harmoniously with others. Hence, it’s arguably tougher to develop than ‘hard’ or technical skills, which can be easily learned through methods like repetitive practise sessions. Being a ‘personal’ attribute, sometimes it may feel like you either have the quality or you don’t. HRD finds out if individuals can find effective ways to practise critical soft skills and improve their leadership capabilities.