Is four hours enough to tackle racial bias?

Starbucks closed 8,000 US stores as a first step to train employees on racial tolerance

Is four hours enough to tackle racial bias?

Starbucks closed 8,000 company-owned US stores on Tuesday for 175,000 employees to attend anti racial-bias training.

The global coffee chain committed to the four-hour program after a controversial incident earlier this year where a manager called the police on two black customers, resulting in their arrests. Later, it was discovered that they were merely waiting for a friend.

The incident went viral, sparking protests and accusations of racial profiling.

A preview of Starbucks’ educational program stated that employees will watch videos featuring company leaders, celebrities and experts from the Perception Institute. They will also watch a short documentary on the history of racism in public spaces.

Employees will also participate in discussions and problem-solving sessions on identifying and avoiding bias.

Starbucks’ training could have a lasting impact on its employee behaviour and pave the way for other companies to finally tackle racism in their own eateries and shops, said Heather McGhee, president of public policy group Demos.

McGhee, together with Sherrilyn Ifill, president at NAACP Legal Defense and Educational Fund, have been in regular contact with company executives, advising Starbucks on its program.

In addition to the training, Starbucks has issued employee guidelines for addressing disruptive customer behaviour, including sleeping, using abusive language or taking drugs.

The guidelines encourage workers to ask if they would take the considered action with any customer, to verify the perceived situation with a co-worker and to dial 911 if the situation becomes unsafe.

According to Reuters, Starbucks did not comment on future training plans. It has said it intends to eventually share its training program with other companies.

 

Related stories:
Starbucks to shut US stores for racial-bias training
Starbucks promises 100% pay equality for women and minorities

 

Recent articles & video

Has your employee handbook been updated?

Singapore employers urged to be clear on allowing remote work overseas

Israeli-Palestinian conflict: How addressing the issue can impact your organisation

Millennials had to 'slog ourselves to death' to get recognition

Most Read Articles

Middle managers unrecognised in addressing talent challenges: report

Attracting, retaining top talent go up on APAC employers' concerns

Singapore launches network for 'well-being champions'