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Opinion: Home-based working has been a win-win for American Express Global Business Travel

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HC Online | 11 May 2015, 04:50 PM Agree 0
Sean Douglas outlines how his company has embraced home-based working, to the tune of up to 75% of workers now working from home. The result? Happy employees, and happy customers.
  • | 12 May 2015, 10:05 PM Agree 0
    then why are they cutting the agents hours to 37.5 and their pay, when they have calls holding. they changed the OT pay and structure. they are changing the benefits they said they would not change and now they are? why is it a benefit to get paid less? also you get counseling if your one min late yet they dont pay over time till 8 min. Next they will take away vacation time. WHO will they have left to take these calls- if you want the best agents to service your clients you should keep them happy
  • Mike Litoris | 16 May 2015, 05:12 PM Agree 0
    This is all PR. Sean is selling bad news as good one. Do not believe that client and employee satisfaction goes up due to this, simply what Amex does is cutting costs and try to sell it as success!
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