Delivering a first-class customer experience begins with providing your employees with a first-class workplace experience. HRD talks to Michael Mai, founder and CEO of MAI Group, about what the organisation has been doing to develop a strong workplace culture
Attracting and retaining employees is a challenge for most industry sectors. In mining and resources, where demand for skills is growing, a comprehensive employee benefits program can give companies the edge in attracting and retaining talent
Data is a powerful tool for enhancing the customer experience – but what if it’s also used to enhance the employee experience? HRD talks to Synchrony Global, a Rizing HCM company, to find out more
Organisations that are considering outsourcing need to weigh the pros and cons before committing, but also to understand just what they’re signing up for. Eugene LaFontaine of Frontier Software explains to HRD what businesses need to know
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