Inside Spark's mental health programme

The programme is centred around the key principle of "help, not harm"

Inside Spark's mental health programme

“How can we make Spark New Zealand’s most mentally-healthy workplace?”

In October 2017, at a Spark innovation camp, some of the delegates ran a session with that ambitious premise.

The idea was based on a growing consensus that the company could, and should, do more to deliver better mental health outcomes for employees.

Consequently, a group of Spark people committed then to bringing this vision to life and began a journey towards better workplace mental health.

Spark is one of New Zealand’s biggest connectivity companies and employs around 6,000 people nationwide. Since it is such a large organisation, robust practices around mental health in the workplace can have widespread benefits for many people both at work and at home.

The Mental Health at Spark programme came from that initial session in 2017 and is centred around the key principle of “help, not harm.”

Sarah Warrander, Spark Assistant, said the Mental Health at Spark programme has helped her to not only understand herself better and how she sees the world but also how to support her family member going through a hard time.

“I feel way more empowered and confident being able to give that support to loved ones.”

Every event and initiative is tested against this directive and must align with one or more of the programme’s three strategic priorities:

  • Stigma reduction and awareness-raising
  • Better supporting Spark’s people in the area of mental health
  • Creating an open and supportive workplace mental health culture

The programme was created and implemented by a small cross-functional team of volunteers with support from Spark’s senior management.

Its most prevalent incarnation is a digital community which allows employees a safe and supportive space to share their stories, share resources, ask for help and start having more open conversations about mental health in the workplace.

This community has grown from just a handful of people to more than 600, and almost half of the company is reading and engaging with content about mental health.

The first part of the implementation of this programme was listening to employees. Spark developed a short survey in consultation with the Mental Health Foundation, which allowed the business to understand key themes and focus attention on priority issues.

The Spark mental health community has grown and thrived off the back of the work of a core team of six mental health champions who meet regularly to plan and undertake specific initiatives. This team also promotes its work internally and works to connect and build the community.

Moreover, the team has run a number of initiatives as part of the Mental Health at Spark initiative.

This has included invited speakers such as Sir John Kirwan and Mike King, promoting Mental Health Awareness Week, Pink Shirt Day and Gumboot Friday, running training on wellness and resilience, and recognising trailblazers who are showing leadership in the area of mental health.

Spark asked its staff to rate the programme’s performance in key areas and received very positive responses: 80% of respondents strongly agreed that Mental Health at Spark has had a positive impact on business performance; and 95% consider the approach taken an innovative one.

Spark was recently a finalist at the 2019 Diversity Awards NZ.

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