EI is also one of the most sought after employee characteristics
The term emotional intelligence or EI is not just a modern buzzword. It was first coined in 1964 and it’s remained popular ever since – particularly in relation to managing modern workplaces. Emotional intelligence describes a collection of skills and characteristics which can drive leadership performance. These skills include being able to “perceive, use, understand, manage and handle emotions” in such a way as to guide your thinking and behaviour.