Nearly 9 in 10 Singaporean knowledge workers using AI: survey

'Singapore is at the forefront of Asia's AI transformation'

Nearly 9 in 10 Singaporean knowledge workers using AI: survey

Nearly nine in 10 knowledge workers in Singapore are using generative AI, with many bringing their own tools to work despite known risks, according to a new report.

The 2024 Work Trend Index from Microsoft and LinkedIn revealed the state of gen AI use across the world, surveying 31,000 respondents globally, including Singapore.

It found that 88% of employees in Singapore are already using generative AI at work, with power users frequently starting their day with AI (87%) and using it to get ready the following day (82%).

The use of AI comes amid major benefits gained from the tools, with users citing how it saves time, boosts creativity, and allows them to focus on other important tasks.

"Our Work Trend Index reveals that Singapore is at the forefront of Asia's AI transformation with employees already embracing generative AI technology and tools at the workplace," said Lee Hui Li, Managing Director of Microsoft Singapore, in a statement.

Risks of using AI

However, the report also found that 84% of Singapore's AI users are bringing their own tools at work despite growing concerns that it could put at risk an organisation's data.

There have been cases in the past where employees using generative AI at work have accidentally leaked confidential company information, prompting tighter regulations on the utilising AI tools in the workplace.

According to the report, employees are taking the initiative on AI amid lagging organisational support.

It found that 68% of employers are concerned that they lack a plan and vision to implement AI work, despite 83% being aware that they need AI tools to remain competitive.

"Leaders have the opportunity to harness this unprecedented pace of diffusion to realise the benefits that strategic AI use at scale can bring in terms of productivity gains and ROI for their business," Lee said.

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