Citigroup roll out AI tools to Hong Kong teams: reports

The introduction follows launches in other markets including Singapore, India, Hungary, India, Ireland, and the United States

Citigroup roll out AI tools to Hong Kong teams: reports

Citigroup has rolled out a suite of artificial intelligence tools for its employees in Hong Kong, according to reports.

The tools, called Citi AI, are available to employees in Hong Kong after its rollout in other markets, such as Singapore, India, Hungary, India, Ireland, and the United States.

"These initiatives are in line with Hong Kong Monetary Authority's commitment to promoting responsible adoption of AI across the banking industry," Aveline San, Citi Hong Kong and Macau's CEO and head of banking, told Reuters.

The Citi AI tools include Citi Assist, an AI assistant that helps employees answer questions and retrieve information on HR, compliance, finance, and risk policies and procedures, Asian Development Banking and Finance reported.

It also includes Citi Stylus, which can summarise, compare, and translate multiple documents simultaneously, and the Citi Stylus Workspaces, which can draft emails and presenter notes.

About 150,000 employees across 11 markets now benefit from Citi AI, according to the reports, with the company planning to expand its availability to more markets this year.

Tim Ryan, Citi's head of technology and business enablement, said last year that these AI tools will help to "simplify work and increase productivity."

Integration of AI tools

Citigroup joins other financial institutions worldwide that have been integrating AI tools into their workflows.

Bank of America revealed in April that more than 90% of its workforce is using Erica for Employees, a programme that was expanded from a tech support tool to a virtual assistant on topics such as health benefits, locating payroll and tax forms, among others.

Goldman Sachs in January rolled out a Gen AI assistant called GS AI to about 10,000 employees to help them with summarising or proofreading emails, as well as translating code from one language to another, CNBC reported.

JPMorgan Chase last year also equipped 60,000 employees with the LLM Suite, a gen AI assistant that can help with writing emails and reports, according to another CNBC report.