Harassment can infect and damage any work environment regardless of its form. What should HR do to prevent and combat this serious issue?
The guide calls on employers to “proactively identify, evaluate and control the risk of harassment” within the workplace. This can be achieved through a company’s existing workplace safety and health (WSH) risk management process.
The partners who wrote the advisory – the Ministry of Manpower, National Trades Union Congress and Singapore National Employers Federation – have proposed the following nine principles to combat harassment at work:
- A clear zero tolerance policy towards harassment with serious penalties
- A commitment by senior management towards combating this issue
- Communal responsibility from employers, employees and customers
- Holistic management of harassment within the WSH risk management policy
- Preventative measures that detect and manage the early onset of harassment
- Confidentiality of the alleged harasser, those affected and the informant
- Case management handled by neutral parties who are impartial and independent
- A promise by the employer not to retaliate after an informant makes a report
- Clear documentation of the investigation to ensure complete accountability
- Awareness of work risk factors that lead to harassment
- Awareness of behaviour which constitutes harassment
- Awareness of the potential signs of harassment
- Procedures and measures to prevent this issue
- Grievance handling procedures and conflict management
- Techniques for investigation and case management
- Counselling for the harasser and the affected individuals
Clear communication is essential so the workplace harassment policy is provided to all levels of the organisation. As well as training for HR, line managers and supervisors about what to do to minimise the chances of harassment, the report suggests setting up support groups and counselling services to help deal with the consequences if any issues arise.
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