The fastfood giant has set a precedent, reminding customers that their employees deserve to be treated with respect
Global fast-food giant, McDonald’s has set a precedent, reminding customers that their employees are valued, and deserve to be treated with respect.
A video recently emerged showing a McDonald’s customer shouting at a member of staff at its Hougang Mall outlet in Singapore.
The customer seemed to be upset that the server was asking for payment before he had finished his order. Even as the employee starts to apologise, the man demands to speak to the manager.
"What service is this, you tell me. Is the McDonald's service like that?" the customer said. "Don't tell me sorry. I’m very angry [sic].” He also seemed to use profanities whilst slamming his hands down on the counter.
In response to the incident, McDonald’s issued a statement via The Straits Times: “While our employees strive to do their best every day to serve our customers with care, we also hope that any unintended misunderstandings can be resolved amicably.
"We believe that under any circumstance, our employees – just like any human being – should be treated with respect, and do not deserve to be shouted at in the manner as portrayed in the video."
Ensuring your employees feel valued within your organization is essential to retention and morale. A recent report from Targus found that over 28% of European employees feel as if their organisation does not value their work-life balance.