HR success with video games and the ‘differently-abled’

Two firms have been awarded for their innovative HR policies involving virtual simulations and the re-engineering of job roles for people with disabilities

HR success with video games and the ‘differently-abled’
Video game training programs and a unique recruitment policy for those with disabilities have helped two businesses snatch up the Asian Human Capital Award 2015 at this year’s Human Capital Summit.
 
The award, which was given out on Wednesday at the Marina Bay Sands, went to two organisations for their innovative HR strategies:
  • The Dubai Police which uses video game technology to help train officers to fight crime
  • Lemon Tree, an Indian hotel chain which changed its hiring requirements and now employs staff with disabilities and those who are illiterate
The Dubai Police used virtual technology to place officers in training scenarios such as handling traffic accidents to investigating crime scenes.
 
Receiving the award on behalf of the force, Colonel Khalid Nasser Al Razooqi said the strategy has helped save about S$33.1 million over the past five years.
 
“This is more cost-effective, as it is very difficult to put an officer in field training on a daily basis.”
 
The move has also boosted efficiency with crime scene officers trained in virtual simulations performing 57.2% better than those trained through traditional classroom methods. It is also a more interesting way to learn.
 
“Before, all the training was just theory and lectures. That gets boring and you don’t learn as much,” Major Dr Mansoor Nasser Al Razooqi told Dubai news website, 7DAYS. “By using gaming, it helps the trainees to learn quicker and have fun at the same time.”
 
As the second award recipient, Lemon Tree has implemented creative hiring policies and now employs around 400 workers with disabilities. This is around 13% of its staff, a number which it hopes to raise to 16.5% by next March.
 
Patu Keswani, chairman and managing director, said the firm “re-engineered” job scopes to work around a candidate’s disability. He gave two examples, saying that someone hearing-impaired could work in a noisy machine room while a staff member with Down syndrome could fold napkins or arrange table settings in the restaurant.
 
The hotel chain also lowered its educational entry barriers. Instead of requiring a college degree, Lemon Tree now accepts those who are barely literate. They have started an in-house training academy to boost employee skills and knowledge.
 
“It's not a question of charity. When we see deprivation around us, we feel helpless as individuals. It's only organisations that can bring together a group of people and get them to contribute back to society,” Keswani said.
 
These measures have also improved employee satisfaction and increased customer loyalty, he added.
 
Related stories:
 
Financial incentives flat as HR forced to get creative
 
Firms combat haze risk with creative staff policies
 
Offer creative staff benefits or be left behind, survey warn

Free newsletter

Our daily newsletter is FREE and keeps you up-to-date with the world of HR. Please complete the form below and click on subscribe for daily newsletters from HRD Asia.

Recent articles & video

Govt seeks public feedback on wage policies

Cathay Pacific under fire for allowing pilot with measles to fly

How can tech improve your healthcare strategy?

Worker spikes colleagues with LSD because they’re ‘too uptight’

Most Read Articles

Mental wellness: why C-suite should lead the discussion

Worker sues after being fired while on sick leave following miscarriage

The benefits and pitfalls of a 'four-day work week'