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How to handle chronic complainers

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HC Online | 18 Feb 2015, 07:38 AM Agree 0
Open feedback at work should be encouraged – but what can HR do when employee complaints are unrelenting?
  • Cathy Knight | 18 Feb 2015, 12:49 PM Agree 0
    Nice suggestions about chronic complainers which almost burnt me out in my last HR role. I wish I'd known then what I know now about neuroscience and an outcomes focus that have these conversations done & dusted in 10 mins. A much nicer approach, a more effective and efficient approach, and an approach that stops them coming back for another vent because the onus is on the person to DO something different after they've come up with what it is they need to DO. The best thing since sliced bread!
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