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How HR can engage a multi-generational workforce

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HC Online | 18 Sep 2014, 10:55 AM Agree 0
A multi-channelled approach by HR is the key to success when managing a workforce comprised of several generations.
  • Michael Forrest | 19 Sep 2014, 12:58 PM Agree 0
    As a long time educator and a Microsoft Learning Partner we see many issues arising in this space.
    I do not believe the issue is how to provide the solution to a multi-generational workforce.
    It really comes back to understanding the audience, the reason for providing the skills and delivering in a manner that engages with the individual.
    For us to provide effective skills we need to assist each individual (group) based on how they build skills.
    There appears to be a "Just in Time" approach amongst HR generally, this only serves as a Band-Aid. This is likely to create a skills bubble as the full picture is not being provided.
    I do feel it is time to go back to basics! What are we trying to achieve?
    If we genuinely wish to skill our staff (all generations) we first need to agree on a holistic approach. This has to be a program not just a scatter gun to solve one problem.
    Then we can be comfortable that individuals will hold skills to benefit the organisation at large as it moves ahead to tackle new opportunities.
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