Inside MYOB's innovative mentoring programme

'Mentors work in co-mentorships, strategically paired so developing mentors learn from more experienced ones'

Inside MYOB's innovative mentoring programme

MYOB have been so successful at encouraging more young people into vacant roles and increasing the skills of mentors that they were recently a finalist at the 2019 Diversity Awards NZ.

How did they do this? By implementing a mentoring programme with the goal of addressing a significant shortage of skills in the tech industry.

Three years ago, the Australasian business software providers with 500 New Zealand employees developed the Future Makers Academy (FMA), a programme designed to accelerate the growth of young software designers.

The programme is founded on the concept that technical mentorship is one of the best ways to grow young and upcoming talent, and open a career in the ICT industry to a younger and more diverse group of candidates.

Indeed, one of the key issues behind the current skills shortage in the New Zealand tech industry is a lack of young people, young women in particular, entering the industry.

It’s an industry that until recently has struggled to embrace the benefits of diversity and an open and equal workplace. Engineering Protégé Manager Mark Pearl said improving gender diversity has been a key component of the FMA.

In the FMA, a protégé developer (young software developer) is put under the care and guidance of two experienced technical mentors.

These mentors work alongside the protégé to take them through a guided learning experience which lasts anywhere from six to 18 months.

Initially, mentors provide a series of coding problems designed to stretch the protégé’s competency in software design principles and practices, including working in teams and agility. The mentors are actively involved in the protégé’s day-to-day growth, regularly working alongside them and meeting weekly to review progress and define objectives.

As the protégé demonstrates their growing competency, the problems increase in complexity until they are close to what are termed ‘real-world problems’.

At this point, the protégé is deemed ready for crew rotations, working in a series of delivery teams with experienced software practitioners on production software. Each crew rotation takes between three and six months.

“The FMA was borne out of the desire of people in our business to share their passion for the industry, open up opportunities for a wider range of potential candidates and help a new generation get a leg up in their career,” said Pearl.

The programme was organised by volunteers who prepared material in their own time. However, as the benefits were realised a dedicated budget and more resources were allocated. Two full-time staff are now dedicated to its ongoing success.

The role of mentors is an integral part of the FMA, and they are well supported to make sure the programme remains sustainable.

“Mentors work in co-mentorships, strategically paired so developing mentors learn from more experienced ones,” said Pearl.

“As well as providing continuity for individual protégés, should one mentor be redeployed or leave the business, it also ensures the role of mentor is rewarding and engaging for each member of the programme.”

Moreover, the programme has the support of leaders across the organisation. Senior leaders review the programme weekly, with a meeting of the senior leadership and sponsors to discuss the health, happiness and progression of protégés within the FMA.

“At every level of the business, leaders and managers are major advocates of the FMA, believing it shapes the culture of MYOB as an environment for continuous learning that centres around mentoring,” said Pearl.

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