Responsible AI 'core topic' in educational series
The Commonwealth Bank of Australia (CommBank) has launched an educational microlearning series aimed at upskilling employees on artificial intelligence.
The educational series, called ‘AI for All,’ was launched in May to CommBank's roughly 43,000 employees. The series consists of bite-sized learning videos covering important topics such as generative AI, deep learning, and responsible AI.
Jane Adams, CommBank's Executive General Manager Human Resources Technology, said it was essential that responsible AI was a core topic when they were developing content for their training suite.
"Regardless of the particular job someone has at the bank, we all play a key role in using AI responsibly and managing AI risk," she said in a statement.
The microlearning series is just one of the bank's ways to train employees in using AI safely and responsibly as the technology makes its way to some functions in the workplace, according to Adams.
"We know AI is an increasingly important tool for delivering the best products and experiences for our customers, and in line with this we're committed to fostering a skilled, future-ready workforce, and ultimately building a brighter future for all, including our people," she said.
AI use at CommBank
CommBank has been using AI for several years now, particularly to help protect customers from fraud and scams, as well as detecting technology-facilitated abuse.
Andrew McMullan, CommBank's chief data and analytics officer, said utilising AI is one of their ways to deliver "exceptional experiences" to their customers.
"To do this, we need to use AI better than anyone has before, and we can't do that without our people. We're building a customer-obsessed culture and empowering our people with the skills for the future is a key part of that," McMullan said.
