HR Leaders: How to attract and retain volunteers

Lifeline Direct’s general manager, people and capability, Melissa Sams, on the organisation’s volunteer engagement program

With an alarming volunteer attrition rate during the COVID pandemic, Lifeline Direct developed a volunteer engagement program to engage and retain their workers. General manager, people and capability, Melissa Sams sat down with HDTV to discuss what the program involved and how to get board-level buy-in for such projects.