As an industry, HR is changing. With the shift to an increasing focus on long-term business strategy, HR specialists have moved away from the position of being a catch-all department for anything staff related. Yet these responsibilities have not disappeared; the day-to-day office still presents a variety of challenges. Accordingly, many HR specialists are turning towards vendors for solutions to these issues – ideally, they free up staff both in HR and on the frontline so they can better carry out their core duties.
There are three basic service provider classifications that HR can leverage: consulting/advisory, information technology and process outsourcing. Most HR professionals would have encountered these organisations either on the client side (ie the business that is procuring the services) or the supplier side (ie the business – or vendor – that is providing the service).
In this report HRD has identified eight key specialist areas, which have been refined and updated from the 2017 awards:
Vendor submissions were vetted and voted upon by an independent panel of seven judges (see page 30 for judging panel bios), comprising senior HR professionals from a range of industries. Gold, silver and bronze medals were awarded to those vendors who received the highest number of votes in each category.
As HR’s role moves away from day-today staff management and further towards strategic responsibilities, it’s likely that service providers will be increasingly called upon to help out with everyday transactional work, or to help in-house teams provide specialised services. Read on to see who is up to the task in 2018.