Managers lack people skills

ALMOST one third of managers and executives are regarded as severely lacking in their abilities to manage other people, with the ability to engage people in vision and strategy and developing subordinates the most in need of development

ALMOST one-third of managers and executives are regarded as severely lacking in their abilities to manage other people, with the ability to engage people in vision and strategy and developing subordinates the most in need of development.

The survey, which took in 133 HR managers, found that other areas that managers and executives need to enhance include communication skills, motivating people and information sharing.

It found that good communication skills is the leadership trait organisations value most in managers and executives, while other valued skills include a sense of vision, honesty, decisiveness and the ability to build good relationships with employees.

“Companies need to provide the necessary leadership development coaching to the bottom third of managers and executives to turn around their performance,” said Chris Gay, SVP & employee engagement practice leader, of Right Management Consultants, which conducted the study.

“But they also need to pay very close attention to the 30 per cent of managers and executives who are in the middle, and work with them toward advancing into excellent leaders, rather than becoming sub-par managers.”

Gay made special note that communication skills are both the most-desired management trait, and one of the top three areas that need to be improved.

“Good executive communication involves more than one’s presentation skills. Just as important are a leader’s ability to listen, recognise and engage in dialogue with people at all levels of the organisation,” he said.

“Knowing how to communicate in a way that encourages commitment and an understanding of how to be successful is vital to being a good manager.”

Gay said this involved an understanding of how to personally model business strategy and culture and relay powerful stories that help translate that strategy into action for individuals.

The survey also found that although HR managers were about evenly divided over whether they are ready today to move right into their bosses’jobs, 70 per cent would be ready within three to five years.

Men were more confident of being able to do the boss’ job right now and in the future than women, and also gave higher leadership marks to their organisations’ managers and executives.

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