Australia Post to remediate $5.6-million payment after payroll error

Roughly 3,600 current, former employees involved

Australia Post to remediate $5.6-million payment after payroll error

The Australia Post has announced that it is remediating payments worth $5.6 million following a payroll systems issue that impacted over 3,000 employees.

Approximately 3,600 current and former team members of Australia Post between 2014 and 2023 have been affected by the error, according to the Post.

It began contacting the affected staff on Wednesday, while urging former team members who may have changed their contact numbers to visit their website to reach out.

"We unreservedly apologise and are proactively contacting impacted current and former team members to ensure they receive their remediation payment," said Sue Davies, Executive General Manager, People & Culture, in a statement.

The Australia Post added that it will also include interest and superannuation where applicable, for the full period.

Necessary adjustments made

It said it discovered the payroll systems error in a compliance review.

"We have made the necessary adjustments to our systems and processes and will continue to undertake regular audits to ensure that any issues are promptly identified and addressed," Davies said.

The Australia Post said it has already self-reported the matter to the Fair Work Ombudsman.

The announcement came as Australia passed in December 2023 new workplace reforms that is expected to criminalise intentional wage underpayments before 2025.

Fair Work Ombudsman Anna Booth previously told employers that the law won't apply to those who "unintentionally underpay their employees or pay the wrong amount by mistake."

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