How can HR managers resolve workplace conflict without creating a conflict of interest? Bianca Keys of the Mediator Standards Board shares her insights with HRD
Conflict is a natural – some might even say an inevitable and essential – part of the workplace. But the means by which that conflict is resolved plays a significant part in its long-term impact on the workplace, whether positive or negative. Accordingly, third party mediation is emerging as an increasingly popular option for businesses who are looking to resolve inter-office conflict without creating a conflict of interest in the process.