Mandapa, A Ritz Carlton Reserve

Mandapa, A Ritz Carlton Reserve is a part of HRD Asia's Top HR Teams 2018

Top HR Teams 2018

Industry: Hospitality
Areas of excellence: Communication, culture, employee engagement

Since 2016, the Mandapa team has had a zero voluntary turnover rate, a most satisfying point of affirmation for HR director Niluh Purwiasih. “We can feel a sense of belonging among each other,” Purwiasih said, explaining how the HR team maintains an open-door policy and actively contributes to a working atmosphere that promotes openness, transparency and genuine care among colleagues. These values have been vital to the overall culture of Mandapa, a luxury resort in Bali.

The team has managed to successfully lead the rest of the Mandapa staff through various L&D, culture and wellbeing initiatives, not to mention taking part in Community Footprints activities. These efforts have yielded extremely positive results, particularly in Aon Hewitt’s employee engagement surveys, with the team receiving a 98% rating in 2017, following an already-high score of 96% in 2016.