Jeethu Syriac of Farrer Park Hospital is part of the HRD Asia Hot List 2018
Head of HR
FARRER PARK HOSPITAL
In 2017, Farrer Park Hospital received 17 recognitions for its work in HR and won seven awards, two of which Jeethu Syriac considers most notable for him and his team. The Excellence Award for Talent Development, received at the Asian Hospital Management Awards 2017, recognised the FPH team’s efforts in staff development that have led to improved retention and better employee engagement, enhanced customer service and nursing excellence. The Recruitment and Selection Award won by FPH at the Singapore HR Awards 2017 acknowledged the team's efforts to ensure the recruitment of candidates who are 'culturally fit' while also possessing the necessary skills.
In 2018, Syriac remains focused on culture work in terms of bot talent attraction and management. "The organisation's challenges in fostering a unified culture across a nearly 600-strong workforce is a big task for a new hospital. Despite the challenges, the hospital is striving to specifically foster a learning culture across its ranks, with training consistently at the forefront of its HR strategy," Syriac says. “Training in healthcare differs vastly from normal customer service, [and] looking forward, we aspire to provide the unique FPH experience to all patients who journey with us.”