The slow but persistent rot of low morale and cynicism among staff will do more damage than any scandal
Executives’ nightmares are haunted by revelations their organisation has done something wrong. The toll of being hauled in front of a Royal Commission, dragged through the courts or splashed across news headlines is significant. The harsh spotlight of public scrutiny is often accompanied by financial – and potentially criminal – consequences. It’s a chilling thought because, in the depths of a sleepless night, it’s impossible to be sure that everyone is doing the right thing. But when the sun comes up it’s easy to think, ‘we’d never cross that line’.