Is your company investing in employee experience?

These pain points may be the reason some employees feel disengaged

Is your company investing in employee experience?

Whether an organization is offering new training opportunities, health and wellness programs, flexible work options or cutting-edge office tools, employees want one thing: to feel valued at work.

However, only 48% of workers surveyed by enterprise technology specialist ServiceNow are convinced their employers are allocating resources toward creating a more positive employee experience.

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The study uncovered a few pain points – especially when it comes to making work more efficient – which merit the attention of managers. For instance, only 44% of workers claim to have easy access to HR and other department information essential to their role.

In addition, more than half of workers (54%) expect their employers to offer productivity tools on a mobile platform, yet the majority (67%) recall finding it difficult to accomplish paperwork on a mobile device on their first day on the job.

The lack of necessary tools to streamline tasks and to collect and distribute information more quickly between and among employees can hinder an otherwise smooth-flowing experience at work.

However, while Millennials (43%) feel hopeful that management will listen to their concerns about their employee experience, only a third of Baby Boomers (35%) believe their ideas and opinions are welcome at work.

“Employees today – regardless of their role or generation – want to be heard and valued, and they want an employee experience that suits their needs throughout their career with an organization,” said Pat Wadors, chief talent officer at ServiceNow.

“If an employee’s experience is lacking at the onset of their new job, the impact for some employees can likely be felt until the employee’s last day,” Wadors said. “By creating beautiful and meaningful experiences and an environment where work gets done efficiently, employers will benefit from a more engaged and productive workforce.”

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