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Using agile thinking to drive transformation

The aged care sector is undergoing enormous change. The industry itself is being deregulated, but even more disruptive is the surge in demand for aged care services. It’s estimated that 500 new entrants to the workforce will be required each month for the next 10 years just to keep pace. These elements combined mean that Kalena Jefferson, general manager of people & culture at Southern Cross Care NSW and ACT, must be a driving force in the transformation of her business. She sits down with HCTV to discuss her approach to organisational transformation.