Banking & finance
Hot innovation area: Work environment

Faced with outmoded technology hampering collaboration, rapidly evolving work practices and employee demands for greater flexibility, Westpac opted to rethink its traditional corporate environment and migrate 10,000 corporate employees to agile environments. Called ‘WorkSMART’, Westpac’s largest-ever workforce change program was led by the HR team. The program utilised insights from employees and involved significant investment in new technologies and the introduction of a mobile office concept for employees. ‘Mindset over Matter’ workshops addressed employee reactions to change, and a one-stop intranet portal was developed to house all WorkSMART information. Other key considerations were sustainability (paper reduction) and pre- and post-move change support (many other organisations have found employee behaviours revert to old norms without post-move support).