Hot innovation area: HR service delivery

The Queensland public service has over 200,000 employees, and the PSC is an independent agency that drives workforce strategies across the sector. A recent initiative has been an overhaul and upskilling of the HR functions across its 20 in-scope organisations. Teaming up with Davidson Consulting, the PSC aimed to develop an aspirational strategic HR competency framework, as well as lift strategic HR capability. Customers’ views of HR were central to this. With this in mind, 56 internal customers, including CEOs, heads of corporate and chief HR officers, were consulted. The result was the Strategic HR Capability Assessment and Development (SHR-CAD) initiative – a comprehensive road map for HR operations within the PSC.