NSW OFFICE OF ENVIRONMENT AND HERITAGE (OEH)
Hot innovation area: Talent management
With over 3,500 employees, the OEH cares for and protects NSW’s natural environment, Aboriginal country, and cultural and built environment. The new Government Sector Employment (GSE) Act 2013 required an overhaul of the organisation’s employment and workforce management. OEH used this opportunity to transition away from a transactional, process-oriented culture. The overhaul included e-recruitment optimisation, with end-to-end recruitment resulting in faster, cost-effective outcomes, and also workflow redesign, which addressed resource consumption to support sustainability initiatives. A renewed communication strategy meanwhile ensured stakeholders were informed of legislative and other developments that affected them.