Hot innovation area: HR service delivery
MSS Security’s submission to HRD made a valid point: “Innovation does not always have to result in the implementation of a new system, process or strategy ... what we think is most innovative is not just following the lead, not just saying ‘yes’, not just doing what we’ve always done.” At MSS, the P&C team likes to challenge the status quo, stir the pot and make managers a little uncomfortable, and ask ‘why’. HR professionals often do not have KPIs directly related to financial measures (such as business unit contribution, EBITDA or Labour Cost Rations), but at MSS they do. The company recognises that every decision made by HR will impact on the business this quarter, this financial year, and so on. In HRD’s book, that equates to an innovative view of HR and its potential.