Food & beverage retail
Hot innovation area: L&D

With a young and tech-savvy workforce, Minor DKL Food Group (which encompasses over 6,000 Coffee Club franchisees and team members across Australia) sought to revolutionise its training processes. After extensive research, the company settled on World Manager, an online LMS solution with a suite of options for DKL. A cross-functional team including operations, communications, training and HR joined forces to create ‘The Club House’, which is accessible on handheld devices. Time savings and communication enhancements have resulted, while the WHS suite ensures compliance is being maintained, and over 350,000 training modules have been completed online.