Consumer healthcare
Hot innovation area: HR service delivery

The J&J ANZ HR team has pioneered the first implementation of a new global operating model for HR and in doing so has elevated Australia as a centre for global functional innovation. HR director Amanda Towe’s 2015 mandate was to bring together three separate HR teams across the ANZ business into one overall enterprise HR team. This has had far-reaching business impacts, including a wider, interbusiness approach to talent management, career growth and succession strategy. Acting as a ‘hothouse’ for the global company required strong influencing, collaboration, listening, and understanding of the required business outcomes on the part of the HR team.