Professional services
Hot innovation area: Performance management

Professional services firms have taken the lead in refreshing performance management processes. Deloitte has designed a framework that transforms how the firm handles all elements of performance. The focus has been on identifying and valuing an individual’s strengths, introducing weekly check-ins and team engagement pulse checks, providing leaders with just-in-time data on which to improve team  effectiveness, and moving low-impact tasks like form-filling and rating debate to real conversations and real-time feedback. Finally, leaders are provided with mobile-friendly, valid, reliable and frequent performance data, ensuring performance can be assessed anywhere at any time.