McDonald’s chief: Why we boast 91% approval rates

Many people associate fast food employment with low-wages, entry-level opportunities. The Chief People Officer at McDonald's is on a mission to change that.

McDonald’s chief: Why we boast 91% approval rates
When Len Jillard was 16 years old, he became a part-time crew member at McDonald’s to earn some spare cash in between hockey practice and school. He is still employed by the fast food giant – although instead of serving fries, he now serves as Chief People Officer.
Jillard is just one of McDonald’s countless employees who feel professionally fulfilled at their job; in fact, the company boasts an almost unrivaled 91% staff satisfaction rate. One of the primary reasons for this is the leadership development opportunities that exist within the company.
One way that this manifests is through the three-legged stool, comprised of operators, suppliers, and corporate employees. Each leg is valued equally, and must work interpedently to sustain the business. 
In addition, to ensure that each component aligns with the brand’s overall cultural fit, HR has instituted a rigorous assessment process to prepare franchisees for their supervisory role overseeing workers. This includes:
  • Panel Interviews – individuals are brought into the boardroom for an open dialogue with various members of McDonalds’ senior leadership.
  • On-the-job evaluations – monitoring potential franchisees in a restaurant setting to examine whether they can operate as a fair and patient leader.
  • A registered applicant program – two-year coursework that teaches panel-approved applicants about operations, finances, and business management
  • A day of transition where McDonald’s reps travel with applicants to their new restaurant and explain location-specific requirements.
“It’s a collaborative relationship that we have,” said Jillard.  “At the end of the day, we’re the franchisor and they’re franchisees, but the relationship is collaborative because we need each other to be successful.”

Free newsletter

Our daily newsletter is FREE and keeps you up-to-date with the world of HR. Please complete the form below and click on subscribe for daily newsletters from HRD New Zealand.

Recent articles & video

How to build a succession plan

Are you an innovative HR team

What do employers really think of job hoppers?

Exclusive feature: The New Way to Experience HR

Most Read Articles

When can interns sue for minimum wage payment?

What does cannabis legalisation mean for employers?

Inside WPP AUNZ’s parental leave policy