The majority of Aussie workers say their employer could do more to improve their experience at work
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Just as businesses need to walk in the shoes of their customers, creating a compelling employee experience involves seeing the world through employees’ eyes, according to Sunsuper’s CEO Scott Hartley.
He added that employers must consider if they’re doing what’s needed to build an employee experience that their staff value enough to stay with their company, and “go the extra mile when you need them to”.
Harley’s comments come after a new report by Sunsuper found the majority of Australian workers (79%) say their employer could do more to improve their experience at work.
In fact, Sunsuper’s 2018 Australian Employee Insights Report found that 60% of employees said their productivity would improve if their experience at work was great, 58% said it would enable businesses to keep their best employees and 45% said it would help achieve better business results overall.
Hartley added that the results show that employees had high expectations of their employer to provide a great experience for them at work.
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“The insights in this year’s report show that Australian workers’ expectations of their employers are increasing,” he said.
Some of the best ways employers can improve the employee experience include providing a positive culture (18%), additional financial benefits (12%), flexible work arrangements (11%), recognition and rewards (10%), great leaders (9%) and opportunities for career advancement (seven per cent).
“Interestingly culture rated higher than financial benefits, which really highlights the value employees place on a great company culture,” said Hartley.
The top results differed for each age group though. Millennials most wanted opportunities for career advancement (46%), Gen X’s wanted additional financial benefits (44%) and Baby Boomers wanted clear goals and expectations for their role (40%).
Even though employees have high expectations of their employer to provide a great experience at work, they still rank customers as the most important stakeholder group to a company’s success (39%), with employees in second place (29%).
The Sunsuper report is based on research conducted by YouGov Galaxy on behalf of Sunsuper, of 1,000 Australian workers (who are not self-employed) aged over 18 years.
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