Many HR functions expect too much too quickly from outsourcing
and are not getting involved in the decision-making process, so
their objectives are neglected, experts have warned.
A recent report into the outsourcing of HR functions by the
UK’s Chartered Institute of Personnel and Development (CIPD) found
that only 7 per cent of those who outsourced felt it was an overall
success, while only 10 per cent said it had helped them become
It was also discovered that many HR professionals had much high
er expectations than what is realistically achievable at the early stages.
It was found that many companies expected immediate cost savings,
which often take a lot longer to realise.
Vanessa Robinson, head of HR practice development at the CIPD,
said HR was often not involved alongside procurement and finance
in making the decisions about outsourcing, so their objectives “might
not be given equal importance” and “could become confused” with
those of other functions.
The survey found that more than a third of HR functions had no involvement at any stage of the outsourcing process.