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Handling employee complaints and grievances effectively

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HC Online | 11 Oct 2012, 12:00 AM Agree 0
Dealing with an employee complaint or grievance is never easy, but a leadership organisation has just released best practice advice on how to do so successfully.
  • Felicity Law - Workplace Improvement Specialist | 11 Oct 2012, 01:38 PM Agree 0
    Great points, however, I would strongly recommend you add to that.

    - Take effective notes: This allows you to review points raised from any previous discussions so you have a clear understanding. It also shows the employee that you were listening. Effective note taking may also reduce risk down the track.

    Felicity Law
    Workplace Improvement Specialist
    1300 413 221
  • Ankit Mathur | 23 Sep 2016, 01:48 PM Agree 0
    Must appreciated points. Although solving employee grievance is never easy but a stronger point I would like to make here is (Know your employee) this helps a lot in handling a case, as we have the behavioral, physiological note on employee which helps in understanding the grievance and take action according to it.

    HR Cube Analyst
    Kalosoft Software

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