Fiona Nash, General manager, culture change, Commonwealth Bank

Hot List 2019

No one could ever accuse Fiona Nash of taking on cushy roles. Stepping into the position of general manager, culture change, in July 2018, she’s put herself in the hot seat, particularly in the wake of the royal commission into financial services. With the public fallout that has affected virtually everyone connected to financial services in one form or another, it’s a profoundly challenging role. It’s also a fascinating time to be involved in the banking industry, as so much of its future culture will be dictated by the steps taken now by HR leaders in the field.

Yet it’s no real surprise that Nash has taken on such a challenge: she’s had previous roles in many companies that have endured tough times in the spotlight, including NewsCorp, Telstra and Optus. At Commonwealth Bank, she is now is leading a multifaceted transformation program to address capability, mindset and behaviour changes across the organisation to improve risk and customer outcomes. The scope of this planned change is intended to address aspects of the enforceable undertaking related to APRA’s Prudential Inquiry into CBA. The executive team is committed to creating a better bank for customers in the long run, and Nash will be helping to lead the charge.