Monique Herena, American Express (US)

2021 HRD Global 100

chief colleague experience officer

As chief colleague experience officer at American Express, Monique Herena is responsible for all colleague functions globally, including talent management, leadership development, and compensation and benefits. She is also an officer of the American Express National Bank. Herena joined American Express in 2019 from BNY Mellon, where she was chief human resources officer and senior executive vice president of human resources, marketing, and communications since 2014. Prior to BNY Mellon, Monique worked at PepsiCo for 13 years, where she held a number of senior HR leadership roles, including assignments in Dubai and Chicago, as well as in its Purchase, NY headquarters. Herena also previously worked at Honeywell and The Quaker Oats Company. Herena began her career as an executive search and organisation change consultant.