Michelle Banfield, Fonterra (NZ)

2021 HRD Global 100

GM employee experience

Michelle Banfield’s current focus is Fonterra’s global culture and the experience of its 20,000 employees.  She works collaboratively to ensure the co-operative’s culture is aligned to its strategy as a key strategic asset.  Banfield has transformed traditional approaches to engagement and employee experience which saw Fonterra’s engagement increase to its highest level at the last all-staff survey.  She has a passion for creating a high performance environment for people and teams to succeed, and she cares deeply about the experiences people have at work.  Banfield was an employment lawyer in New Zealand and a Magic Circle firm in London for over ten years, and has since worked for Westpac in Australia and more recently at Fonterra in a variety of roles.