Charlene Thomas, UPS (US)

2021 HRD Global 100

chief diversity, equity, and inclusion officer

Charlene Thomas is the chief diversity, equity, and inclusion officer for UPS and is a member of the company’s executive leadership team. She was appointed to this role just this January, with the remit of leading UPS’ global diversity, equity, and inclusion efforts both internally and externally with employees, suppliers, and customers around the world. She was most recently chief human resources officer, guiding UPS’ transformation and HR initiatives to optimise the talent, leadership, and culture for the company’s more than 528,000 employees worldwide. She also previously served as president of the West Region with responsibility for all package delivery operations in the US central and western states. Thomas has also held roles in global marketing, corporate learning, and talent development as the US operations training director. Thomas holds a bachelor’s degree in Psychology from Temple University and an MBA from Eastern University.