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Employee engagement has been demonstrated as a key element in taking companies to the next level of success. Yet, with Australian employers as a whole traditionally struggling with engagement, what needs to be done to improve the situation? Sue Jackson, executive chairman of Solterbeck, says survey tools such as the Gallup Q12 have definitively outlined the key areas of engagement, including job satisfaction, and relationships with peers and managers. She also notes that reward & recognition is increasingly being used to keep staff motivated and engaged – but peer to peer recognition is crucial. Dean Sappey, HR director, Frucor Australia, outlines his company’s engagement journey, and says the key is a direct approach with clear communication. Denise Moore, general manager, people & culture at Medibank Health Solutions, faces a different challenge: keeping her company’s 600+ work-from-home employees engaged.

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