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The performance management processes in many organisations have become overly complicated and far removed from their ultimate purpose: to enhance the performance of employees. They are viewed as a burden by managers and a waste of time by employees. Recognising these problems – as well as growing demand from Millennials for greater transparency and more timely feedback – PricewaterhouseCoopers has taken steps to refresh how performance is managed. HCTV chats about the changes with Deb Eckersley, managing partner of human capital at PwC.