Improving customer service with staff incentives
26/08/2010
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Australia’s customer service levels leave
We all probably knew it already, but now it’s official: A report released last month found that 81 per cent of
The American Express Global Customer Service Barometer survey also
Customer service is clearly so important, yet so many businesses fail to
Mercedes Trautwein, joint managing director at EVT Incentive Marketing,
“Many of our clients have significantly cut back on their advertising spend
Fortunately, there are steps HR can take to remedy poor customer service.
“High quality service means high quality training. A great starting point is to
“There are myriad variables, depending on the business. Compliance is a
James Wright, account director at Red Balloon, saysthe principle cause of
“For whatever reason, and there are many causes of disengagement, the
“Other contributing factors might be that the employee is simply not
HR’s role is therefore pivotal to ensuring that employees are both enabled
“Service cannot improve if incentives are solely
Key performance indicators (KPIs) are crucial in
A major trend over the last couple of years has
An example of this, explains Wright, is at
Elsewhere, a recent customer service survey was
The customer service ranking became a highly
In this method, the customer service ranking
It also formalises the customer service approach
In the end, however employers choose to