WSP | PARSONS BRINCKERHOFF

Engineering/Professional services
HOT INNOVATION AREA: PERFORMANCE MANAGEMENT

After reading about the employees’ dissatisfaction with the performance management system in the 2015 engagement survey results, the HR team designed a new approach to performance management. The desire is for employees to Thrive, which is what the team named their initiative; the aim is to identify individual performance goals, development goals, and career opportunities. The approach incorporated regular feedback and highlighted the importance of consistency and transparency, particularly in relation to reward and recognition. The team also created a portal that went live in July 2016, and this facilitated record-keeping and effective tracking of progress. As described by a manager: “When compared with the previous process, this conversation was very different. The conversation focused on actual projects and became a coaching session with a commitment to specific goals … the coaching aspect of the conversation allowed for a conversation of on-the-job development. The beauty of Thrive is that everything doesn’t have to be addressed in one sitting.”
 
EARLY POSITIVE RESULTS
The team did a mid-term review of the Thrive initiative by randomly selecting 75 participants from across the business, and found the following:

• Each participant was able to accurately describe Thrive and its approach
• 68% had already had a Thrive conversation
• 92% rated the quality as above average or engaging