LINDT AUSTRALIA

Food
HOT INNOVATION AREA: TALENT MANAGEMENT

The last two years have been busy for Lindt’s HR team, to say the least. Not only did they have to facilitate the relocation of a workforce from three sites to a newly established facility located 50km away, the team also handled the insourcing of multiple third-party operations and ensured everything was in place for manufacturing to commence. To surpass what they had previously achieved in terms of talent management and operational efficiency, the team created the BEYOND 2015 plan, which consisted of 24 people initiatives to further drive employee engagement and performance, as well as talent acquisition and retention. Within the year, a number of efficiencies were accomplished through the HR and line managers, resulting in the following simplified processes: mobile phone requisition and approvals; bulk actions for processing high volume of applications and communications; time-saving online tools for reference checks and self-service interview booking; and online forms for contracts and onboarding that allowed seamless transfer of data to payroll.
 
CRUNCHING THE NUMBERS
The technology introduced by Lindt’s HR team for the year resulted in the following accomplishments:
• 100% direct sourcing record in 2016
• 39% growth in full-time employees
• 2.3 days for onboarding process (previously 14 days)
• 19.7 days taken to fill roles (previously over 60 days)