ISS FACILITY SERVICES AUSTRALIA

Facilities management
HOT INNOVATION AREA: TECHNOLOGY

In December 2016, ISS launched an FM industry first with the creation of a custom-built mobile and web app, which was developed and tested by the HR team during the year in partnership with mobility solution company Mumba Cloud. The MyISS app was designed to provide field-based employees mobile access to their payroll, rosters, annual leave data and company information, and to give them new avenues for engagement. To maximise efficiency, the app is directly linked to the company’s electronic time and attendance system, as well as the payroll system. As the company has an employee base of approximately 11,000 across the country, with most teams based in customer sites, the app is considered a significant leap in terms of management, facilitating a streamlined and paperless HR process and boosting employee engagement to new levels.